Refund Policy

• The eSIM was never installed and the request is made within 30 days of purchase.
• We could not deliver the eSIM and provisioning could not be recovered.
• The plan could not connect to a supported destination network after troubleshooting.
• You were charged more than once for the same order.

• The plan was partially or fully used, or its validity period ended.
• The device is incompatible or carrier-locked.
• The eSIM profile was deleted after installation.
• Coverage was weak in a specific location while the supported network remained available.

Open a support ticket from your dashboard or email support@s1m.io. Include your order ID, the email used at checkout, and a clear description of the issue. Do not send full card details.

Submitting a request does not guarantee approval. We may ask for troubleshooting details and must sometimes wait for the network provider's decision. Approved card refunds usually appear within 5–10 business days, depending on your bank.

When a cash refund is not available, support may offer a discretionary replacement or account credit. This does not change your legal rights.