Data we collect
- Account data such as your email address and optional name.
- Order data including plans, prices, timestamps, and delivery status.
- eSIM data including ICCID, activation details, and aggregate usage reported by the network provider.
- Payment references from Stripe. We do not see or store full card numbers.
- Standard technical logs used for security and debugging.
How we use data
We do not sell your personal data and we do not use customer order data for third-party advertising.
- Deliver purchased eSIMs and display usage.
- Send order, delivery, receipt, and service emails.
- Respond to support requests.
- Prevent fraud, secure the service, and comply with legal obligations.
Who receives data
- eSIM providers receive the minimum information needed to provision the plan.
- Stripe processes payments and fraud checks.
- Vercel, Supabase, and Resend process hosting, database, and email data on our behalf.
- Authorities receive data only when legally required.
Retention and security
We retain data only as long as needed for service, accounting, fraud prevention, and legal requirements. We use encryption in transit, access controls, row-level security, and restricted operational access.
Your rights
Depending on your location, you may request access, correction, deletion, restriction, or a portable copy of your personal data. Contact support@s1m.io or use the account deletion request in your dashboard.
Cookies and international processing
We use essential cookies for sessions, language preference, security, and guest-order access. Service providers may process data outside your country under appropriate contractual safeguards.
Contact
For privacy questions or requests, contact support@s1m.io.